Lost or Stolen Card

Report a Lost or Stolen Card

If you experience the loss or theft of a VISA® Credit Card, Debit MasterCard®, or ATM card you must notify us immediately:

VISA® Credit Card

To report a lost or stolen VISA® Card Monday-Friday, 9am – 5pm: 888-336-3490

After Hours: 800-543-5073

MasterCard® Debit Card/ATM Card

To report a lost or stolen MasterCard® Debit Card or ATM Card Monday-Friday, 9am – 5pm: 888-336-3490

After Hours: 909-941-1398

Fraud Alert: We are aware of fraudulent phone calls that appear to come from the credit union. We will never ask for your account number, full SSN, full card numbers, or online banking credentials when we contact you. We will never try to convince you it is us by reading YOU full card or SSN numbers. We will never be defensive if you are suspicious. If you believe you may have received a fraudulent phone call or have concerns about your account, please contact us immediately at (616) 336-3490.