About Mobile Deposit
How do I enroll in Mobile Check Deposit?
On the bottom menu bar of the mobile app, click the “Move Money” icon and select “Deposit Check”. From here, you will be prompted to sign into your online account where you may select “Register”. After your registration has been submitted, your account will be reviewed within one business day and should your account be approved, you’ll be notified via email.
Will I need a different username and password for Mobile Check Deposit?
No. With mobile app, you will use your online banking credentials to log into both online banking and mobile deposit.
Is there a fee to use Intandem Mobile Check Deposit?
No. Our Mobile Check Deposit product is free to all eligible Intandem CU members.
What devices are currently supported?
As long as you can use Intandem CU’s Mobile App, you will be able to use the Mobile Deposit feature.
Can any member enroll in Mobile Check Deposit?
Mobile Check Deposit is open to any Intandem CU member whose membership has been open for a minimum of 30 days. The membership must be in good standing. Mobile Deposit is not available for youth accounts, representative payee accounts, business, non-profit and DBA accounts.
Do I need to provide any additional information on my check when using Mobile Deposit?
Yes. To aid in processing, please make sure you include the account number and the words “Intandem CU Mobile Deposit Only” on the back of the check, under your signature. Once you have submitted the check for deposit, write “deposited” on the front of the check.
Do I need to keep my check after submitting it using Mobile Check Deposit?
Yes. It’s a good idea to hold onto all checks you deposit until you can confirm the funds are in your account. Once confirmed, be sure to safely destroy them.
How long does it take for a check to post using Mobile Check Deposit?
Mobile deposits will be posted at 8:00 AM and 4:00 PM EST, 7 days per week. NOTE: All deposits are subject to review and funds from mobile deposits may not be available for immediate withdrawal.
What accounts can I deposit to?
Members may make deposits to their own personal savings and checking accounts only.
Are there different “check hold” rules for Mobile Check Deposit?
No, the same rules apply as if someone was depositing at the teller line.
Where can I find a history of my Mobile Check Deposits?
After logging in, you can select “View Mobile Check Deposit History”. This will provide you with the last 30 days of mobile deposit transactions and their current status.
My check image keeps getting rejected, what am I doing wrong?
For security reasons, there are certain aspects of each check that must be clearly identifiable with each photo image. If any of these aspects are not clearly identifiable, your check may come back rejected. Here are a few tips for best photo quality:
- Lay the check on a flat, well-lit surface. If the check is crumpled or folded, do your best to flatten it out.
- If you have a check with a light background, be sure to take the picture on a solid, darker surface to show contrast between the check and background.
- Be sure that all four corners of your check are entirely within the frame that is provided on the screen.
- Hold steady. Be sure that the check is not blurry.
- Avoid shadows.
Are there limits to the checks I can deposit?
Yes. The following limits have been put in place for Mobile Check Deposit:
- Maximum dollar amount per deposit: $2,500
- Maximum dollar amount per day: $5,000
- Maximum number of items per day: 10
- Rolling 30-day limit: $10,000